Last updated: November 3, 2026
Royal York Roofing Ltd. (“we”, “us”) respects your privacy. This policy explains what personal information we collect through www.royalyorkroofing.ca and when you contact us, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you request an estimate or contact us, by the website form, phone or email, we collect what you give us: your name, phone number, email address, property address, the service you need, your roof type and any message or photos you send.
When we work on your property, we keep records of the job, such as the estimate, contract, invoices, payments, photos of the work and warranty details.
When you visit the website, our hosting provider (Cloudflare) automatically processes basic technical information, such as your IP address, browser type and the pages you request, to deliver and protect the site.
Website statistics. We use Cloudflare Web Analytics to understand how the website is used, for example how many people visit, which pages they read, which website or search referred them, and in general terms their country and type of device and browser. We see these only as totals. Cloudflare Web Analytics does not use cookies or store anything on your device, and we do not use it to identify you or to follow you across other websites.
Spam protection. Our estimate form uses Cloudflare Turnstile to tell real visitors from automated programs. When you use the form, Turnstile checks information from your browser, such as your IP address and certain browser characteristics, to decide whether you are a person. Cloudflare processes this information under its own privacy policy. We use the result only to block automated spam.
Advertising. We advertise on Google. Our website uses Google Tag Manager, managed together with the agency that runs our Google advertising, to load Google’s advertising and analytics tags. These tags may use cookies or similar technologies to measure which ads lead to website visits, calls and estimate requests, and may be used to show our ads to people who have visited our website. Google processes this information under its own privacy policy. You can control how Google personalizes ads in your Google ad settings, and you can block or delete cookies in your browser settings.
Apart from the Google advertising and analytics tags described above, we do not use advertising or tracking cookies.
How we use it
- To reply to your enquiry, assess your roof and prepare an estimate
- To schedule, carry out and invoice the work
- To honour your warranty and provide after-service support
- To meet our legal, tax and insurance obligations
- To understand, in totals only, how the website is used so we can improve it
- To measure and improve our online advertising
- To protect our website and estimate form from spam and automated abuse
We do not sell or rent your personal information, and we do not use it for marketing unless you ask us to.
Who we share it with
We share personal information only when needed to do the work or run our business:
- Service providers that help us operate, such as our website host, website statistics and spam protection provider (Cloudflare), the service that delivers website form emails to our office (Resend), and our email provider (Google Workspace)
- Google and our advertising agency, which provide and manage our online advertising and its measurement
- Suppliers and manufacturers, for example to register a manufacturer’s material warranty in your name
- Professional advisers, insurers and authorities, when required by law or to protect our rights
Some of these providers may store information outside Canada, including in the United States, where it may be accessible to authorities under local law.
How long we keep it
We keep estimate requests and project records for as long as we need them to provide service, honour warranties and meet legal and tax requirements, and then delete or securely destroy them.
How we protect it
We use reasonable physical, administrative and technical safeguards, and limit access to the people who need the information to do their jobs. The website is served over a secure, encrypted connection.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it (which may limit what we can do for you). Contact us using the details below and we will respond within 30 days.
Contact
Questions or requests about privacy:
Royal York Roofing Ltd. 30 Plywood Place, Unit #2, Toronto, ON M8Z 5J2 [email protected] · (416) 760-7663
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.